Metal & Picks (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from www.metalnpicks.com (“Site”), or interact with us through any of our online or offline channels.
By accessing our Site or using our Services, you consent to the practices described in this Privacy Policy.
We may collect the following categories of personal information:
a. Information You Provide Directly
- Name
- Email address
- Phone number
- Billing address and delivery address
- Payment-related details (excluding full card numbers)
- NRIC/FIN/Passport details where required for regulatory compliance
- Order history and transaction details
- Proof of payment
b. Automatically Collected Information
- IP address
- Browser type and device information
- Pages viewed and time spent on the Site
- Cookies and tracking technologies
c. Information From Third Parties
We may receive information from service providers for authentication, order validation or security purposes.
We collect, use and disclose your personal data for the following purposes:
- To process, confirm and fulfil your orders
- To verify identity for regulatory compliance (CDD/ECDD)
- To communicate with you about your purchase or account
- To process payments and validate proof of payment
- To provide customer support
- To improve Site performance and user experience
- To detect and prevent fraud or suspicious activity
- To comply with applicable laws and regulations
We may disclose your personal data to:
- Delivery and logistics partners
- Payment processing providers
- IT and website service vendors
- Compliance and identity verification partners
- Government agencies or regulators when required by law
- Professional advisors
We do not sell, rent or trade your personal information to third parties.
As a precious metals dealer in Singapore, Metal & Picks is legally required to conduct CDD or Enhanced Due Diligence (ECDD) for certain transactions.
This may include collection and verification of:
- Name
- NRIC/FIN/Passport details
- Address
- Occupation
- Source of funds or wealth, where required
Your information may be shared with relevant authorities to comply with AML/CFT requirements.
We implement appropriate administrative, technical and physical measures to protect your personal data from unauthorized access, misuse or loss. While we take reasonable precautions, no method of transmission over the internet is completely secure.
We use cookies and similar technologies to improve user experience, analyze website performance, and enable essential e-commerce functions. You may disable cookies through your browser settings, but doing so may affect the functionality of the Site.
We retain personal data only as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal and regulatory requirements, including AML/CFT record-keeping obligations.
You may request to access, update or correct your personal data. Verification of identity may be required before processing such requests.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Site after changes indicates acceptance of the updated Policy.
If you have any questions about this Privacy Policy, you may submit an enquiry through our website’s contact page.